We want you to be happy with your purchase.  If for any reason you are not completely satisfied, you may return the items to us within 30 days. Items must be repackaged in new condition.  Sorry, we can not accept furniture after you have applied a finish.  Once we have received the merchandise we will issue refund less our shipping costs. Customer is responsible for shipping the products back to us in resellable condition.  If products are damaged in transit please see our damaged product policy below.

• All returns must have authorization prior to being returned.  Please email service@adirondackchairshop.com and include your original order number, what products you are returning, and your name. Or call us at (866) 864-11247. We will provide you with the proper address for returning your products.
• All returned products must be in original condition and packaging.  Please note that we can not accept returns once you have applied a finish.
• Please insure the package.
• Once the products are received and examined we will refund the original purchase price less our incurred shipping costs.  
• Pine products can be returned with no restocking fee.
• Cedar products will usually incur a 15% restocking fee.

Damaged Products

All of our products are natural wood products.  Like any wood product, they are susceptible to damage while in transit.  Though UPS has always provided very good service, damage does occasionally occur during transit.  In the case of damage, we will send replacement parts to you directly.  If you receive a damaged product please follow the following procedure.

• Examine the shipment carefully to make note of all damaged pieces.
• Please examine the packaging to inform us of any unusual abuse that may have happened in transit.
• Note the pieces that you will need replaced.
• Please note your order number or date of purchase.
• Contact us at (866) 864-1247 or by email at service@adirondackchairshop.com to receive replacement parts.